Terms and conditions

TERMS AND CONDITIONS

Article 1

Ownership of the Site and premises

These General Contract and Supply Terms and Conditions, drawn up in accordance with Legislative Decree no. 70/2003 and Legislative Decree 206/2005, regulate the sales services present on the site www. fashion-look.it and are stipulated between the Individual Company BRANDLAB DI CV (from now also “Company”), VAT number: 01826150094, REA number SV - 223636, cod. tax and no. sign up Company register: CREVNT84E68I480S, QUILIANO (SV) VIA VIETTA 2, CAP 17047, e-mail: info@fashion-look.it, and he/she (hereinafter also called "User " ) who consults the pages of the website www. fashion-look.it (hereinafter: " Site ") and which uses the electronic product purchase services made available on the same.

The Company and the User jointly understood are also called " Parties ".

The Site is managed by the individual company and allows the purchase of products marketed by the same.

These Terms and Conditions are binding between the parties indicated above and apply to all Users who purchase one or more products offered on this Site.

Users who use the products offered on this Site affirm that they know and accept these Terms and Conditions.

With the exception of mandatory legislation, for the purposes of these Terms and Conditions, the User accepts that all contracts, notifications, information and other communications provided in electronic form satisfy the requirement of being in writing, when required by law.

Article 2

Object of the contract

The contract regulates and has as its object the sale of the products offered on the Site.

These Terms and Conditions bind the Parties and have as their object the purchase of the products offered for sale on the Site.

The Company offers clothing and fashion accessories for sale through the Site.

Article 3

Prices and shipping costs

The prices on the Site are clearly indicated and are exempt from VAT payment, since the company operates under a flat rate regime pursuant to art. 1, paragraphs 54 to 89, of law 190/2014 and subsequent amendments.

Shipping costs are borne by the Company.

For purchases of products with payment on delivery, the shipping costs are borne by the User and are Euro 4.50.00.

Prices may vary over time, but will not affect the price charged to the User at the time of purchase, nor will they give rise to any new rights on prices for the User.

The exception to the above point is cases in which the prices entered are disproportionate to the normal market value as a result of material errors.

Article 4

Purchase methods

The User to purchase the products referred to in the art. 2, you will have to add the chosen products to the cart, then you will have to enter your data for shipping the ordered products, accepting these Terms and Conditions and the Privacy Policy of the Site and making the payment within the terms set out therein.

Payment will necessarily take place in a single payment using the methods present on the Site, including payment by credit or debit card and cash on delivery.

If the User chooses to pay by credit card, this circumstance is subject to verification that the issuing bank is authorized for online purchases.

The payment procedure is to be considered as a purchase proposal.

The purchase will be considered completed upon receipt of a specific e-mail to the address provided by the User during the purchase.

In case of problems with the purchase procedure and/or errors in filling in the data, the User can write to the e-mail address: info@fashion-look.it. The Company will verify compliance with the procedure referred to in the previous points and, in the absence of justified reasons, will complete the purchase.

In case of errors in the compilation, the Company is not responsible for any loss or delay in shipment and additional costs may be charged for the new shipment.

The concluded and finalized purchase contracts will be stored electronically on special devices owned by the Company.

Article 5

Conditions of sale and use of the Site

The purchase by the User implies full knowledge and acceptance by the User of these Terms and Conditions.

There will be no commitment between the User and the Company, and therefore no purchase contract can be considered concluded, in the event that they are committed, in the Order compilation procedure, for facts attributable to both the User and the Company, obvious and recognizable errors or inaccuracies, such as - by way of example but not limited to - errors or inaccuracies relating to the User's data (including the address indicated for delivery) or relating to the identification and/or selection of the Products and/or or the relative quantities and/or the relative price.

Before shipping, the Company reserves the right to verify the correctness of the prices of the Products added to the cart and ordered by the User and, in the event of a pricing error, reserves the right to cancel the order .

Furthermore, in the event of delivery difficulties at the address indicated for delivery, the User will be notified to make direct contact and find an alternative method of delivery of the Product or to obtain a full refund of the amounts paid.

The User undertakes to indemnify the Company and its suppliers from any loss, damage, liability, negative consequence or expense in any way connected to claims against the User due to the fact that he has in any way used materials from the Site, in violation of any applicable law, third party rights or the terms of these Terms and Conditions.

The User is solely and exclusively responsible for any consequence (legal or non-legal) that may arise from the non-compliant use of the products sold by the Company. No complaint, charge of liability or request for compensation may be made by the User to the Company and its suppliers as a result of the service offered.

The Company guarantees that the products delivered meet the legal requirements of use, reliability and durability.

The User undertakes to check the product or products once received and, in the event of one or more products not conforming to the order placed, the User must inform the Company via email: info@fashion-look .it within 14 days from the date of receipt of the order.

Article 6

Shipping of orders

The products will be shipped within a maximum of 14 working days from the date of purchase.

Shipments will be managed by carriers third to the Company, with the possibility for the customer to track their order using a specific tracking code.

Article 7

Right of withdrawal

The Parties jointly agree that there is no right of withdrawal in the event that the User is not a consumer.

The User-consumer can exercise the right of withdrawal within 14 days from the date of purchase by writing to the following e-mail: info@fashion-look.it.

The User declares to renounce the right of withdrawal with regard to " the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery " once the delivery and the products have been removed from their packaging, as regulated by the art. 59 lett. and the d. lgs. n. 206 of 2005.

In all other cases, in order to exercise the right of withdrawal it is necessary that the relevant communication is sent before the expiry of the 14 day period.

In the event that the User has chosen to have the Products requested in a single Order delivered in multiple shipments, the deadline for exercising the withdrawal will begin with the delivery of the last Product.

Within 14 days following the date of notification of withdrawal, the User must return the product by registered mail or tracked shipping to the address indicated by the Company.

The User bears the shipping costs resulting from the withdrawal.

Once the Company has received the Product, it will provide a refund using the payment method chosen by the User at the time of the Order.

Finally, it is specified that the User does not have the right to withdrawal in the following cases:

• the delivered products have been exposed to abnormal circumstances;

• the buyer has used the product for longer than the time equivalent to the fitting room test;

• the occurrence of circumstances not dependent on the Company, such as damage resulting from force majeure or caused by the carrier during transport.

Article 8

Company Obligations

The Company is not responsible for any damage that is not an immediate and direct consequence of the breach of contract.

The Company is in no way responsible for the fulfillment of the obligations of third parties who may offer commercial guarantees in relation to the products on sale on the Site.

The Company reserves the right to prevent access to the Site in case of violation of the applicable legal provisions and/or violation of these Terms and Conditions.

Furthermore, the Company is not responsible in the event of delays or failures to fulfill contractual obligations, nor in the event of delays, disservices or suspensions of the Site if one or more of these problems arise from unforeseeable circumstances or causes of force majeure.

(Among the causes that could lead to the suspension, delay or in any case to non-fulfilment of contractual obligations, for which the Company is not responsible, the following causes are listed by way of example and NOT exhaustively: malfunction of telephone lines and/or electrical and/or internet network; malfunctioning of software, hardware and/or hosting services; interruptions and/or suspensions due to legal provisions, even of an exceptional nature or by acts of Italian or foreign authorities; due to tampering or interventions of third parties on services or equipment used by the Company during the production of the products; for incorrect use of the platform by the Users; malfunctioning of the connection equipment used by the Users; non-conformity and/or obsolescence of equipment or programs used by the Users; for service malfunctions, data loss, accidental dissemination of personal or sensitive data not attributable to the behavior of the Company, and any other type of damage occurring as a result of attacks by computer pirates, thieves, hackers and/or viruses).

Article 9

Privacy policy

For the information and regulations relating to the processing of personal data by the Company, please refer to the privacy information page, present at the foot of the home page of the Site.

Article 10

Language, applicable law, dispute resolution and competent court

These Terms and Conditions are drawn up in Italian.

Without prejudice to the rights of Consumers, the Court of Naples (NA) will be exclusively competent for any dispute.

The User/Consumer habitually resident in the European Union can benefit from the additional protections provided by the mandatory rules of the country of residence.

The User/Consumer has at his disposal a platform, set up by the European Commission, for the resolution of online disputes, which can be accessed via the following link: https://ec.europa.eu/consumers/odr/ .

Article 11

Links to external websites

The links and links to external sites made available by the Company are provided for information purposes only.

No responsibility may be attributed to the Company regarding the use of external sites.

The inclusion of external links does not imply any connection with them, nor any responsibility regarding the correct processing of data according to privacy legislation or any other information provided by the User/Customer to external websites.

Article 12

Duration and modifications

These Terms and Conditions will remain valid and effective until they are modified and/or integrated by the Company.

Any changes to these Terms and Conditions will be effective and binding for the User from the moment of publication on the Site and will apply to sales made from said date.

Changes to these Terms and Conditions, resulting from regulatory needs and/or updates, will be published on the Site in order to inform the User of them.

Article 13

Final provisions

The clauses which for any reason are to be considered in whole or in part null and/or ineffective, do not affect the remaining provisions of this contract, which will remain valid and effective between the parties.

The Company may at any time and without notice deactivate the User's access to the Site or suspend the sale of products, if the User does not comply with one or more of these contractual clauses or voluntarily violates this agreement through incorrect behaviour, without the User being able to claim damages and/or compensation of any kind and/or refund of sums.

In the event of failure by the User to comply with this contract, the Company's failure to exercise its power to act does not in any case constitute a waiver of action.

Article 14

Communications and Complaints

All communications and/or any complaints from the Customer towards the Company must be sent to the e-mail address info@fashion-look.it.